As a landlord, there is no way around communicating with tenants. This is part of your job, and something that you will have to “settle into” sooner rather than later. If you are not confident in your ability to communicate with tenants you don’t want to get involved with this area of the real estate industry.
The way you communicate with tenants is up to you. In a perfect world, you will receive you rent on time via mail and that will be that. Unfortunately, this is not always how things work out. There will be times when you have to ask for your money, and of course, times when you will be approached for different things.
It is important to keep an open line of communication with your tenants. If you are comfortable calling them, you will not run into many issues. It is nice to be able to call a tenant if their rent is late, or to get in touch to setup a walk-through, repair appointment, etc. The same holds true if they need something from you. Remember, if you want your tenants to be available you should live by the same rule.
What should I do if I am not on good terms with my tenants, but still need to collect rent? In this case, you want to get what is owed to you while also staying safe. You can do this by communicating via certified letters. Not only will this protect your personal safety, but if you have to go to court it will help you win your case.
Do your best to keep an open line of communication with every tenant. If you are comfortable with them and vice versa, you should not face many issues in this department.