Author Archive

Famous Buildings Of The Los Angeles Skyline

Tuesday, June 9th, 2009

city-of-losangeles

The City of Los Angeles, California is a famous home for celebrities, traffic jams, and earthquakes. Looking down on the life of the city, sky scrapers stand in defiance of the tremors that rock the seismic area they are built on. If you take a trip outside the city limits and look back at Los Angeles, you’ll see a sprawling metropolis of buildings. Jutting up from that mass of life, seven sky scrapers dominate the city skyline. This is their story, starting with the tallest: (more…)

Basic Drywall Repair

Thursday, March 26th, 2009

Sheetrock manA quick rundown of basic drywall repair techniques will put you well on your way to being a plaster-encrusted drywalling expert. One of the most common types of damage left by tenants is holes, both minor and enormous, that must be repaired. Save the cost of hiring a professional drywaller by following these steps

  1. Cut away damaged drywall until only solid material remains. Most timber frame walls are constructed with supports every 16 inches. Your best bet is to cut away the old drywall until the hole spans halfway into one support across to halfway into the other. This will provide a place for you to secure the new drywall. If you wish to only replace a small piece of drywall, take a thin strip of wood that is a few inches longer than the hole you are filling. Secure it to the back of the existing drywall with screws driven through the drywall so that the wood crosses the hole. You’ll be able to secure your small piece of new material to that wood. Avoid silly-shaped holes as they make more work for you.
  2. Cut out a piece of replacement drywall in the appropriate shape and secure it with drywall screws. You may use nails or an adhesive if you don’t have screws available but screws are the most reliable method to secure drywall.
  3. Once you have the new drywall in place, the next step is to make the wall look like nothing ever happened. With a wide putty knife, press a thick layer of joint compound into the space between the old and new drywall. Once the space is filled, scrape any excess away and press a strip of drywall joint tape over each line. The tape provides additional strength to the new joint while helping to reduce the amount of work it takes to make a drywall joint disappear. Once the drywall tape is in place, skim a light coat of joint compound over the tape and surrounding area. Once the compound has dried, sand it lightly, wipe with a dry cloth, and apply another coat of compound. When you are satisfied with your work, apply a coat of primer paint and allow to dry before painting the repaired drywall to match the rest of the room.?Creative Commons License?photo?credit:?d70focus

How To Deal With Angry Tenants

Wednesday, March 18th, 2009

shutterstock_21529882On the list of things most aggravating to a property manager, an angry tenant comes second, if not in a dead heat for first with lazy staff members. Tenants can sound angry about many things. The more quickly you can find out what they’re truly angry about, the faster you’ll be able to find a solution. Most tenants get angry for the following reasons:

  • Physical problems: Physical issues can be anything from leaky pipes to icy sidewalks or smelly garbage. Ask the angry individual to give you their story and as you are listening, think in terms of a doctor running down a checklist of symptoms. This is important because many people make a point to avoid complaning and the one person who makes a fuss is possibly presenting you with a way to serve all of your tenants in a better fashion.
  • Community problems: One of the rotten, or beautiful (depending on how you look at it) facts of life is that we will always encounter people we find distasteful. When you get a group of people living together, issues are bound to come up. How you respond to those complaints and concerns will make a huge difference in how well a problem is resolved. Make a point to listen to community complaints while making it obvious that you are not taking sides. As you build trust with your tenants, you’ll find that they solve more problems on their own and that when they do come to you, issues are resolved quickly.
  • Communication problems: At the basis of most anger is the overwhelming conviction on the part of the angry person that he or she is not being heard by others. If you want to develop your conflict resolution skills, it’s important to make an effort to truly hear what others are saying. If you are easily insulted or listen poorly, you’ll probably just cause more frustration and lose a tenant, or possibly your job. But if you take the time to discover the root cause of a complaint, pay attention to your community, and listen effectively, you’ll be well on your way to managing even the sourest tenant with a flourish.

Chicago’s Landmark Buildings and Historic Skyscrapers

Thursday, March 5th, 2009

mosaic1739244

Founded on the shores of Lake Michigan in 1833, Chicago is the industrial and commercial hub of America’s Midwest. The construction of railroads and a canal connecting the Great Lakes to the Mississippi River rapidly inflated the business taking place in Chicago and the city grew quickly. With the growth of commerce came a need for dramatically increased office space. Builders and architects responded to this need by creating enormous structures, many of which still stand today, as long-term solutions to the real estate needs of a busy city. Reflecting its strength as a business center as well as a place where design and function come together, Chicago’s landmark buildings and historic skyscrapers: (more…)

Using Media to Promote Rental Property

Tuesday, February 24th, 2009

Quay West, West Bay
Creative Commons License photo credit: boliston

Managers of High-end condos in downtown areas often use photos, videos, 3D walk-thru’s, and music to promote rental listings online. As more people move toward database searches and free listings like Craigslist, knowing how to effectively use media as part of your listing will put you miles ahead of the competition. What can you learn about media promotion from the purveyors of posh?

  1. Include multiple photos with your listing. Typical subjects include the bathroom, living room, kitchen, one or more bedrooms, and a context photo of the neighborhood. For low to mid-cost units in particular, including tasteful photos will set your listing apart from the rest.Don’t seek angles that obviously try to hide some negative characteristic of your listing. Take real photos and use the text portion of your listing to deal with any possible negative response. Prospective tenants will appreciate your honesty and you’ll spend more time doing showings for people who genuinely want to see the unit.

    A simple $50 digital camera is all you need. Make sure you use the photo editing software (often included with most cameras) to optimize your photos for the web. Photos will load much faster if optimized. You don’t want a prospective tenant waiting to view your photos.

  2. If you have even an inkling of a sales personality, buy a simple digital camcorder and start making video tours of open units. Make a short list of things you want to talk about in your video and discuss those points as you walk around the unit. If you have an especially family-friendly unit, a video is a great way to let prospective tenants know about your listing.There’s no need for any fancy editing equipment or a video guru. Just set up an account on Youtube and upload your videos. You’ll be able to link to the video from anywhere and will even be able to embed the video in your own website, if you have one.

Take the time to name each media file and create a folder for each listing. You’ll want to know where you’ve stored the photos and video if you need to list a property again. They can also prove invaluable in dealing with a dispute over property damage.

An inexpensive camera, a few minutes, and a bit of creativity are all it takes to set your listings apart from the rest.

Understanding New York City Through Its Landmarks

Thursday, February 19th, 2009

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Classic landmarks are valuable far beyond the everyday business of giving hurried visitors something to take photos of. Each landmark has gained its status because it demonstrates an important part of the culture that surrounds it. In a small town, inhabitants may give directions that include “turning by the CVS” and perhaps, “take a left before the bronze sculpture of the general on a horse.” As a population grows and changes, landmarks take on an even greater importance. They serve as the embodiment and guardians of a people’s heart, strength, and ingenuity. (more…)

Real Estate Geniuses Make Mistakes, Too

Monday, February 9th, 2009

You probably know the names Mortimer Zuckerman and Sam Zell. They’re real estate magnates who buy sky scrapers like the rest of us buy duplexes. A Bloomberg.com?article?by Bob Ivry reveals that Zuckerman’s company, Boston Properties, Inc. is reporting a $165million loss on three Manhattan skyscrapers purchased in ?May of 2008. To put the number in perspective, Zuckerman also owns the $2.8billion GM building on 5th Avenue. Sam Zell has received massive credit for selling his 500+ buildings in February, 2007, right at the peak of the real estate market.?

You’d think Mortimer Zuckerman would feel pretty badly. You might be feeling badly about purchasing a property at the peak of the housing bubble. But Zuckerman doesn’t feel badly. “We do expect to get somewhat less rent in those buildings than we thought we would, but it doesn’t mean the buildings are worth less,” replied Zuckerman to a question in a recent interview.

His position seems to make sense. Real estate is about long-term planning and ups and downs won’t greatly affect your position provided you’re not burdened by too much short-term debt. As long as income of a piece of property is enough to sustain its maintenance and ownership, Zuckerman seems to think that property values will bounce back in the long term. Hold onto that and if it isn’t enough, consider what recently happened to Sam Zell. The brilliant real estate mogul who sold out of the business during the market’s peak, privatized Tribune Co., which is currently seeking bankruptcy protection.

Even if you had sold out at the peak of the market, there’s no guarantee that you would have put your money into a safer investment. Zell’s made billions in real estate and even he is left wondering “what did I do wrong?”

Are You Ready To Invest Again?

Sunday, February 8th, 2009

Wall Street subway mosaicIf you or your company chose to stop investing in new properties as a response to recent uncertainty in real estate markets, at what point will you continue investing toward long term goals? According to Ronald Oral in MarketWatch, the US Government is hoping that you’ll restart spending soon.

In a move Presidential economic advisor Lawrence Summers hopes will go a long way to sparking economic renewal, plans are being submitted for a federal “bad bank” that picks up toxic mortgages from other banks. The hope is that such a bank will remove much of the uncertainty in the mortgage and loans sector, inspiring private investors to pour money into banks that will then offer loans to eligible buyers.

For many large property investors, the recent downturn has been taken in painful stride. For smaller, more personal ventures, tightfisted banks have brought investment projects to a screeching halt. By offering banks a way to free up funds, the Treasury has found a way to assure newly risk-averse bankers that the financial world is going to keep turning. You will continue to hear talks of the “next great depression” and “endless recession” for some time, but there is tremendous value in being able to look back at how banks failed in the past in the hope of making them work for the future.?Creative Commons License?photo?credit:?epicharmus

Using Media To Promote Community In Multi-Unit Dwellings

Wednesday, February 4th, 2009

The idea of using any sort of media to encourage your tenants to communicate with each other might be terrifying to you. This need not be the case. It is a simple matter of understanding where you stand with your tenants and acting accordingly.

  1. Do you consistently underserve your tenants with inferior housing for their money?
  2. Are you slow to respond (more than 4hrs) to tenant emergencies?
  3. Are you difficult to deal with in every-day tenant-landlord interactions?

If you answered yes to any of the above questions, you’ll want to work on changing your business approach before attempting to build community among your tenants.

If you think you do a pretty good job at meeting the needs of the people you provide housing for, consider incorporating some new media into your community approach.

  • Set up a page on your website (you have one, right?) where tenants can log in and participate in discussions that pertain to their location.
  • Provide some extra value for your tenants by making them aware of upcoming events that relate to the complex they live in.
  • Build lines of effective communication by using email and your website forums to make it easier for your tenants to share their delights and concerns with you and your staff.

Opening new lines of communication doesn’t mean you need to commit to talking all the time…just that you’re open to the idea and willingly fostering a community. Your tenants will appreciate the effort and you’ll reap the rewards.

What Happens When A Member Of Your Staff Says Too Much?

Monday, February 2nd, 2009

The New York Times gets wind of it and plasters?the mistake across the globe.

According to the article, a young couple was not offered a new lease when their current lease ran out. This was a decision made by a upper-level manager who determined that the money brought in by leasing an apartment to the couple was not worth the trouble caused by that couple. The couple had a history of being difficult tenants and the building manager decided it was better to worry about leasing an empty apartment than to deal with the couple spreading their discontent.

There was no legal issue as a landlord is not required to offer a new lease to any tenant nor required to disclose why the lease is not being offered.

But the staff couldn’t keep quiet and the employee who had direct contact with the male tenant, David Griffiths, referenced remarks made on a tenant discussion board and told him “Dave, we understand that you’re not happy living here, so we made the decision for you”. With just a few words, a simple process was transformed into a media-chased discussion that promoted a stereotype of the landlord as being a cruel and unfeeling entity.

Whether your rental property is letting a room to your brother or leasing millions of square feet, it is important that you define how you will deal with specific problems before they happen. That way, when a tenant is being evicted, a sewer pipe breaks, or somebody discovers a cockroach in their living room, you and your staff will already know what to say.