After twenty years of experience in the field of Association, Commercial Property Management AIM was founded with the strong belief that Associations do not need or cannot function with a "one size fits all" style of Management.

Our firm takes the approach that each Association represents a unique set of circumstances with varying needs and requirements. Most companies approach an Association or a problem with the thought that a particular tact has work for years so it will continue to work. NO attempt is made to become involved or to offer a creative solution to a problem or situation. In fact most companies readily state that they work with a Board for the smooth operation of Associations, then slowly guide the Board into the same systems and methods that the company has used for so many years. Regardless of the fact that the recommendations being offered are out dated or offer limited or no possibility of achieving the Boards desired goals.

Times have changed and so has the lifestyle of Associations and their membership. The key investments that a management company should make to their client is "time and the willingness to become a part of the solution" instead of simply offering the same old answers that have only one benefit, saving the time and effort of the management company.

Good management encompasses a great deal of items and issues. Certainly the basic fundamentals must be meticulously attended too. Financial reports, assessments collections and the legal considerations are all the foundation of a Management Company or Association. We have assembled a team of professionals that range fro Certified Public Accountants, the finest Attorneys that specialize in Condominium Law, Engineers, Craftsman and vendors that can, will and want to provide you with the best management possible.

Our Philosophy is a simple one; A property management company has only on commodity to sell "service" and that is the only reason that we are employed. There is no excuse for not extending the simple courtesy of retuning a phone call, or offering a client the assistance they were hired for. Good management comes down to a company's willingness to make a commitment to your Association and then live up to that commitment. We will make that commitment to you, it's our word, our reputation.

It sounds like a very simple philosophy and it is, but unfortunately it's one that management companies so often lose sight of. One of the things that set's AIM apart for other management companies is our definition of the word service.

Service: To hear, plan, consider, monitor and accomplish.

We hear you concerns, plan for the implementation, consider the outcome, and monitor the progress to accomplish your goals.

We feel that one of the most important aspects of property management is helping the Association to develop a clearly defined and comprehensive plan outlining the Association's further goals for the coming year and being part of a successful team in achieving those goals.

AIM is a small firm and our intent is to strictly monitor and control our growth. Our growth must never exceed our ability to provide the highest level of service. The allure of constant and rapid growth, picking up one client after another is of no benefit to anyone. If you fail to provide service and prove your worth to the first client, how do you do it for the last?

We acknowledge growth is an essential part of any business and with that in mind AIM carefully selects only those customers that are looking for a proactive addition to their Association's administration.

At AIM we take pride in our careful attention to detail's that allows us to help you design a custom management package to assure the success of your association.

Some Alternatives:

Some of the options your Association will be presented with include, but are not limited to:

• Preparing of the financial status of you Association
• Authorizing the disbursement of funds, on behalf of the Association
• To assist in establishing administration policies and producers
• Establishing rules and regulations with guidelines for enforcement
• Property inspections
• Assistance in preparing a long-term financial plans that can help eliminate the need for any special assessments
• Assistance in working with local agencies to establish emergency plans for the protection of the Association and its members
• A method of monitoring unit sales that assists in increasing property values
• Assisting prospective buyers in becoming acquainted with the Association and its polices and procedures
• Collection matters

Communication and follow-ups:

Communication and follow-ups are the two keys essential for good management. There is no excuse for not returning a phone call or following through with a project or request from the Board or a resident.

Each unit cover will be provided with the following contact numbers.

Office phone number
Phones are monitor 24 hours a day for emergency
Fax number

The residents will be provided with a phone number that will enable them to reach AIM 24 hours a day in the event of an emergency. It is our policy that in the event a message is received or the person requested is unavailable at the given time, that call must be returned in a timely manner. In most cases calls are returned within 1 hour.

There are few feelings as irritating as believing you are being ignored. It not only aggravates the homeowner, it also embarrasses and aggravates the Board. Every effort is made to avoid this.

Confidentiality:

Unless directed otherwise by the Board all records or information concerning your Association and its members are strictly confidential.

Association Funds:

Under no circumstances will your Association's funds be commingled with any other Association. Separate books, records and accounts are maintained for each Association.

About our Contract:

A contact will only be written and presented after the Board has indicated intent to engage AIM as your managing agent.

The contract will be written in such a manner that each service and the extent of our services will be clearly defined, thereby eliminating the possibility of any misunderstandings.

Administration:

The Administration of your property will be determined by the polices and procedures as set forth by the Association's Board of Directors

These policies and procedures should encompass all aspects of Association business such as:

• Administration and Management of the Property and Association
• Enforces of Rules and Regulations, at the direction of the Board
• Grounds Maintenance and upkeep
• Contract Review and Negotiation
• Financial Review
• Preparation and Payment of Bills and Invoices
• Delinquency Status / Collection
• Informational Meetings for New Owner / Residents

It is important that the Board of Directors in conjunction with Management establish a formal set of policies and procedures. Our function is to cooperate with the Association's homeowners, to make their Association living experience a pleasant one

Administration and Management of the Property and the Association:

Management of the property will always be in accordance with the polices and procedures of the Board of Directors

One of the most basic concepts of AIM is that as the managers of you Association, we are you employees. Our goal is to complete each task as directed by the Board, in a professional and timely manner. In order to do so, an important tool for both the Association and Management is a clear and definitive set of polices and procedures. This will help Management achieve the Board's goals in a manner consistent with the Board's wishes.

Enforcement of rules and regulations

The enforcement of rules and regulations represents a difficult situation for both the Board and Management. However, for the protection of all the residents and the Association as a whole, it is important that standards be maintained by the implementation of a fair set of rules and regulations.

Grounds Maintenance and Upkeep:

This is your curb appeal and it is critical that any first impressions be a good one. Not only for the residents, but their families and friends. Brokers, buyers and appraisers all determine the worth of your property by this first impression. It is a major asset and directly impacts the value of your property.

Routine inspections will be conducted. A report detailing any area of concern with recommendations will be submitted to the Board for their consideration.

Contract Review and Negation:

At the discretion and with the approval of the Board, projects specifications will be determined for all ongoing, seasonal and special projects.

Bids will be solicited and presented to the Board with recommendations from Management. The final decision will be determined solely by the Board.

Contractors will be monitored for the following:

• Coast
• Knowledge
• Reliability
• Warranty
• Efficiency
• Job Performance
• Courtesy to Residents
• Condition of Site as Completion of Job

Another determining factor is selecting a vendor is his ability and willingness to make suggestions for the betterment of the Association and project without building in unnecessary coasts or expenses.

Financial Review:

Monthly financial statements will be provided to the Board. This statement will include information concerning monthly expenses by line item. It will also indicate expenses as compared to budget funds.

Delinquency Status / Collection:

All delinquencies of assessments will be reported to the Board. The Board will direct any actions regarding collection. This information is generally contained within the financial report supplied to you on a monthly basis. The delinquent status of any unit owner is to be considered confidential and should not be discussed with anyone other than: Between Board Members, Management or Legal Counsel.

Informational Meetings for New Homeowners:

Associations have found the use of informational meetings very beneficial. If the Board desires to attend or conduct these meetings it gives them the opportunity to meet and greet the new residents to their community in an informal and relaxed atmosphere.

One of the purposes of the meeting is to inform and discuss with the buyers such items as rules and regulations, responsibilities of Association officers, yearly budget meetings, unit owner responsibilities v. Association responsibilities, voting rights and etc. (Management reserves the right to charge the buyers a fee for conducting informational meeting, the time and locations of such meeting will be at the discretion of Management).

Associations have found this type of meeting to be very helpful in educating buyers. The majority of new buyers have little or no knowledge of what an Association is or responsible for.

Financial Reports:

Please keep in mind that our financial report can be altered or modified to fit the requirement of your Association.

In Conclusion:

We would like to thank you for taking the time to read this material and consider AIM as your Association Management Agent. As always we will make ourselves available to address any concerns you may have and answer any questions.