We understand that unit owners and residents make a substantial investment in their property and place high value on both the physical condition of the community and its financial well-being. To complete these objectives, Cervelli Management Corp. takes a proactive role and provides guidance to help maintain the high standards expected of the community. In essence, we act more as a long-term owner than as a temporary caretaker.

We can capitalize on the natural economies of scale that our business provides and use our buying power to run the association�s business efficiently and profitably. Of equal importance is the ability to interface with the owners to provide a total �customer focused� experience for each owner. The �product� is cost effective service. The �customer� is the unit owner.

Professional management services for common interest communities

A partial list of our services

Customized programs for each client that provides the level of service that best suits that community. You don�t have to �fit into our box � We can provide any combination of the following services:

Customer Service:

• Field calls and inquires from Association members
• Telephones are answered 24 hours a day � 365 days a year
• Dispatching appropriate service vendor for call, when required
• Follow up call to member with status/update
• Property inspection to ensure compliance with documents
• Warning letters to resolve infractions of covenants
• Periodic reports to Board of all calls and letters
• Owner relations, including service request management and complaint service management.

Administrative services:

• Attendance at board meetings as required
• Preparation for all materials for annual meeting of membership
• Working with association�s professionals as needed (legal counsel, CPA,Consulting Engineer � Insurance Agent)
• Association correspondence.
• Maintaining government required documentation.
• Review of reserves and reserve studies.
• Recruitment and hiring of Association staff
• Insurance management, including policy review, negotiation and procurement, premium payment and claims management.
• Inventory maintenance
• Implement a purchase order procedure and spending limit with on-site staff
• Enter into contracts for essential services to the property, such as snow removal extermination, utilities, etc
• Report any violations found by government agencies to the owners;
• Maintain a comprehensive system of records, books and accounts;
• Creating New Ownership Records
• Supplying all necessary office services to support your Association
• Collection Letters
• Initiation of the Lien Process

Accounting services:

• Maintaining Association financial records
• Collection of fees
• Billing of maintenance fees
• Monthly financial statements to Board
• Statements to members & past due collection letters
• Periodic review of reserve study
• Receipt of invoices from vendors
• Bank reconciliation
• Preparation of materials necessary for annual audit
• Daily bank deposits into a separate operating account for each property;
• Pay all bills related to the operation of the site

Vendor relations:

• Preparation of bid specifications to be sent to multiple vendors when various services are needed (Insurance, Construction, Professional services, etc)
• Analysis of proposals for Board review (prices versus services provided)
• Presentation to Board in simple, easy to understand format
• Review of all contracts before presentation to Board
• Ongoing review of contractor�s performance
• Ensure that all contractor�s maintain a valid certificate of insurance on file with our office
• Addressing any Resident/Board, concerns with vendors
• Contractor liaison, including bid process and analysis, service negotiation, project monitoring, and inspection.