Great North Property Management, Inc. is New England's largest third party asset management firm specializing in the management of condominium associations. Great North operates more than 150 associations totaling over 10,000 units throughout the New England region. Headquartered in Portsmouth, New Hampshire, Great North operates regional offices in Nashua, and Lincoln, New Hampshire, as well as an office in Peabody, Massachusetts. Great North continues to provide property management services to some of the regions finest condominium and homeowners associations as well as a newly developed niche in the management of the 55 and older community.

Great North Property Management, Inc. employs a staff of more than 80 professionals who are experienced in condominium association subject matter, and continually receive training in current industry standards and practices in order to successfully manage and satisfy our clients and their associations. Our employees are involved in the day-to-day operations of these properties managed by Great North and are dedicated to the sole improvement of the overall community.

Great North Property Management, Inc. is fully committed to employee improvement. We currently have two on staff CPMs (Certified Property Managers), one PCAM (Professional Community Association Manager) Candidate, two ARMs (Association Residential Managers), one AMS (Association Management Specialist) and eight CMCAs (Certified Managers of Community Association.)

SCOOP OF SERVICES

Administrative

The administrative aspect of condominium management is just as important as the rest of the services we provide. At Great North we pride ourselves on doing the following for our clients:

• Board Relations. Meet with the Board of Directors to review financial reports and discuss upcoming goals and activities for the Association.
• Declaration and Bylaws. Review, interpret, and modify Association governing documents in accordance with the Board of Directors' objectives.
• Enforcement of Rules and Policies. Interpret and enforce rules. Guide the Board with development or amendment of rules and procedures.
• Correspondence. Prepare and distribute Association correspondence and notices. Develop and maintain effective complaint procedures. Respond to inquiries in a timely manner.
• Committee Relations. Provide direction and support for volunteer committees when requested.
• Annual Meetings. Coordinate notice, proxy, agenda and ballot process for Annual Meetings of the Association. Act as chairperson for the meeting if requested.
• Insurance. Negotiate and maintain the appropriate property and liability coverage for the Association. Assist in processing claims related to the property.
• Record Maintenance. Maintain all current and archived records for association including unit owner information, contracts, insurance information, and accounting records.

Financial Management

At Great North Property Management we place great emphasis on our accounting abilities and the importance of a solid accounting system. We have the finest accounting department of any property management firm anywhere.

Specific accounting services that we offer include:

• Bank Accounts. Insure that all operating, reserve and other accounts are properly set up, maintained, and reconciled.
• Collections. Enforce the collection of monthly fee, assessments and other charges. Maintain aggressive follow-up action on all unpaid fees or assessments. Oversee an automatic withdrawal program for homeowners who wish to have their monthly fees automatically deducted from their bank account.
• Resident Ledgers. Keep accurate records of homeowner occupancy and receipts. Distribute coupon-billing booklets to all current and new homeowners.
• Payroll. Approve time sheets, distribute payroll and prepare necessary tax reports for all on- site personnel.
• Budget. Prepare annual operating budget for review and approval by the Board and/or Association. Help the Board maintain a long-range capital replacement reserve schedule.
• Invoices. Approve and pay all invoices on a weekly basis in accordance with the budget. Provide copies of all bills and invoices paid from the Association's account if requested.
• Financial Statements. Prepare monthly financial statements showing total monthly and year-to-date activity by line item. Compare budgeted income and expenses to actual income and expenses and suggest corrective action to the Board when advisable.
• Audit. Assist the Association's outside accountant/auditor in performing the annual audit and federal income tax preparation.

Property Maintenance

Great North has a well-organized maintenance group that is geared to performing emergency services and smaller type repairs. This trained and qualified staff allows us to provide 24-hour emergency services in a timely and efficient manner. Roof leaks, plumbing problems, flood damage, common area repairs, and major renovations can all be handled quickly by our staff. We have also developed a large database of competent professionals in all areas of construction and improvement, if the Board wishes to seek other alternatives.

We recognize that property management is an around the clock business. We are always available to you.