• Our company has been in business in the Grand Rapids area since 1978.
• Our excellent reputation for professionalism and integrity continues to be earned day by day.
• One Step Realty and Property Management is a member of both the National Association of Residential Property Managers (NARPM), National Association of Realtors also a Home Management Network Company.
• We know the Western Michigan market and how to get you the best rent - and the best tenants - for your property.

Learn how One Step Realty and Property Management can turn your property into a good investment.

Property Management Services

Property Evaluation and Startup Services:

• We conduct a complete initial evaluation of your property.
• We establish market rental value based on comparables for your area.
• We evaluate the property condition and recommend repairs and decorating.
• We make suggestions to maximize rental value and property appreciation.
• We identify and correct conditions that might expose you to liability.
• We collect all necessary information and review existing documents pertaining to your property.
• We set up your property in our computer system and create files and checklists to cover all details of handling the management
• We comply with any applicable municipal requirements for registration or inspection

Attracting Qualified Tenants:

• Our extensive advertising and marketing get your property leased in the shortest possible time
• We handle all tenant inquires and property showings.
• Our 24-hour voice mail rental hotline never stops promoting your property.
• We provide internet exposure for your property, complete with digital photos.
• We have extensive contracts with relocation companies and major corporations.
• Our huge Realtor network and multi-list service give added exposure
• We participate in a nationwide referral program to further promote your property.

Careful Tenant Screening and Selection:

• We have years of experience in judging qualifications.
• We have instant access to detailed credit information
• We perform thorough reference checks covering employment, former landlords and credit history.
• Each applicant is required to complete a detailed application form.
• We conduct in-depth interviews with every rental applicant.
• Our committee review process uses a complex scoring method to approve tenants.
• We are a buffer for you- we do the rejecting and ask hard questions.
• Our record of selecting excellent tenants is outstanding

Comprehensive Legal Forms and Leasing Documents:

• Our legal agreements cover all important areas to protect all partied
• We have developed very comprehensive leases based on years of experience.
• We cover all required legal disclosures, all security deposit forms and legal notice forms.
• We comply with Security Deposit Act, Truth In Renting Act, and Lead Paint Disclosure requirements.
• We carefully explain all legal issues and responsibilities to tenants at sign-up.
• All tenants are required to sign written leases and supplemental agreements.

Rent Collection Services:

• We handle all billings, notices and collections, keeping your income flowing.
• We apply fair but firm rent collection policies.
• We take quick action should delinquencies occur.
• Although problems seldom arise, we will handle legal and court issues if needed.
• We are a buffer for you when firmness is required.

Complete Security Deposit Handling:

• For your protection, we collect the maximum security deposits allowed by law.
• We hold all deposit in our broker trust account, subject to State inspection.
• We handle all legal procedures and notices in conformance with State law if forfeits or damaged daims should occur.
• We perform move-in and move-out evaluations and carefully document any chargeable items.

Property Evaluations and Protection:

• We perform routine drive-by inspections to monitor how your property is being maintained.
• We conduct semi-annual interior review and take appropriate action if needed.
• We maintain a video tape library of each property covering interior and exterior.
• We make property condition reports upon tenant move-in and move-out.
• We have a key control system to help protect you and the tenants against unauthorized entry.

Repair and Maintenance Contracting and Services:

• We have 24 hour, 7 day per week maintenance to provide you and your tenants the professional attention needed.
• We're maintenance experts-we know houses, the problems that occur, what repairs should cost and how to get good service.
• Anyone working on your property has proper liability and workers compensation insurance, which is added protection for you.
• Because of our volume, we can negotiate the best prices for you with carefully chosen contractors, or we will use your licensed and insured contractor if you prefer.
• We help prevent costly repairs though preventive maintenance.
• We maintain a systematic follow-up procedure to make sure work is done in a timely and satisfactory manner. This provides better relations with your tenants and helps keep them in your property longer.