Enhanced Management Services is a full-service condominium management company specializing in creating customized management service packages that meet the unique needs of community associations of every size. For more than 20 years we have been serving associations throughout the Greater Hartford area, offering a wide variety of service contracts that include comprehensive financial and management services

Experience has taught us that all community associations are not the same and that there is not one traditional community management service package to fit every association's requirements. That's why we work with our customers to identify their association's priorities and then create a tailored service package that will meet those needs. We can work with you so that you experience the full value of your services because our efforts are focused on exactly what you do need and your not paying for what you don't need.

MANAGEMENT PROGRAM STANDARD SERVICES
In order for Enhanced Management Services to provide quality management, we must be fully familiar with the property. We recommend a committee or a liaison be appointed to assist the new management team in gathering of data to enable the transition to go smoothly.

Initial Report:

• A customized detailed inspection report.
• Notices to all owners and residents of new management, including an account balance statement and an emergency contact sheet.
• Notices to vendors of a change in management.
• A review of existing contracts.
• Complete the transition analysis form detailing all aspects of the property.

Staffing:
Staffing of the property will be based on the needs of the property and subject to the level of services desired. The recommendations on staffing requirements will emphasize operating efficiency and cost effectiveness.

Supervision of Contractors:
Enhanced Management Services will carefully select and oversee the work of contractors. We will attempt to keep the need for outside contractors down to a minimum. When their services are needed, competitive bids will be sought. If the property prefers its present contractors, we will be happy to oblige.

Emergency Service:
Enhanced Management Services realizes that emergencies may arise after the normal business hours. We provide complete 24-hour service, seven-days a week.

Meetings:
The property manager will attend all agreed meetings of the Association.

Property Inspections:
The property manager will conduct regular property inspections. Recommendations as a result of this inspection will be included in the monthly Manager's report.

Records and Filing Maintenance:
Our office maintains an individual file for every unit owner as well as numerous files for the general business of the Association.

Work Orders:
All work orders are generated by the integrated accounting/management system. Work orders can easily be tracked and a history is kept and easily accessible. When needed, the system will generate an invoice as soon as the work is completed. If the invoice isn't paid by the end of the month, the amount will be reflected as a balance due on the homeowner's account.

Annual Meeting Coordination:
Our office will prepare and distribute all notices of the annual meeting, proxies and other related documentation, making sure that the notice and the timing of the distribution complies with the legal requirements of the Associations' bylaws. Management will attend and assist in the tallying of votes and the coordination of the annual meeting.

Specification/Bid Preparation & Coordination:
Our company will assist in the drafting of specifications and the preparation of bids, unless the job requires an architect or engineer.

Yearly Management Plan and Calendar:
In conjunction with the Board of Directors, and in consideration of the budgetary guidelines for each fiscal year, our company will produce a management plan and calendar which sets forth the objectives of the Association, which our company feels, it can reasonably accomplish.

Legal:
Our company does not provide legal advice, but has worked with several attorneys familiar with the intricacies of condominium associations.

Standard Operating Procedures Review:
Based on our experiences, we will recommend operating procedures we feel are the most efficient and effective. Operating procedures of the Association are continually reviewed in our normal course of business. We also will suggest procedures we feel should be changed or refined.

Rules and Regulations Enforcement:
Our office will enforce the rules and regulations of the Association in the manner dictated by the Board of Directors, including the imposition of appropriate monetary fines permitted by the bylaws.

Information Concerning Laws & Ordinances:
We receive both state and local level information pertaining to statutes and ordinances that affect condominium developments and associations. This information is passed along to the Board Members.

Board Orientation:
Realizing that Board members are volunteers with their own fields of expertise, Enhanced Management Services will meet with new Board members so that they are comfortable in their role.