Contacting Property Manager...
REST Property Management
3464 Gribble Road
Matthews, NC 28104
Types of Properties We Manage:
- Single Home/condo (up to $300K)
- Single Home/condo ($300 to $500K)
- Single Home/condo ($500K to $1M)
- Single Home/condo (over $1M)
- Multi-Family (2-4 units)
- Multi-Family (5 -19 units)
- Multi-Family (20-99 units)
- Multi-Family (100+ units)
- Office (Up to 9,999 sqft)
- Office (10K -100K sqft)
- Office (100K+ sqft)
Many property management firms are established by ex real estate sale brokers with little to no experience and or knowledge in construction, inspection and proper maintenance. Their entire firm's business model is based on lower fees and a higher units per staff ratio with little true value to the owner. Though this may save the owner money in the short term, the long term consequences are buildings that are poorly maintained, rarely if ever inspected and rapid declining property values. These properties eventually get lower rent and occupancy rates, lower standard of tenants and become a negative influencing factor on an existing neighborhoods or communities. In essence they become less desirable properties with tenants that are harder to collect from and of which take little pride or care of their units. The bottom line is the owner will experience a significant loss in ROI.
REST Property Management is not your typical property management company. We are the company you need to call if you need a firm that has a full professional staff which includes: licensed state inspectors, building forensics specialists, certified indoor environmentalist, full general contracting services, state-of-the-art property management software that allows the owners and the occupants portals to easily access services and accounting data, state licensed realtors, and emergency repair services. Our professional staffs are not only experts in maintaining properties but take pride in their fiduciary responsibilities to the owners.
Once we take over management we conduct a full inspection with our own licensed inspectors and general contractors who understand buildings. These formal in depth inspections are done on an annual basis with walkthroughs done at least quarterly along with our pest service and HVAC servicing. A maintenance and repair plan is designed to minimize future capital costs. Online portals for the tenants allow us to respond quickly to either emergency issues or regular maintenance requests.
When we put your property up for lease we make sure that not only is it advertised in many venues, but that we don't just "rent" out a key and let the tenant take a look for themselves. We meet them one-on-one to not only show them the property but also get to know them better as a future tenant. We don't charge you up front for advertising your property. We don't want to get paid for something we didn't earn. So why would we charge you up front for no results?
Are we more expensive? No. Just better.
"I have been working with the team at REST for the past two years and continue to be impressed by their knowledge, professionalism, creativity, and passion for renovation, restoration, and property management. Our initial project was the complete renovation of a 17-unit complex that had developed structural issues. This project involved virtually all disciplines including "hard" items like structural engineering design/implementation and redesign/construction of prominent exterior features to "soft" items like selection of interior finishes, landscape design, and creating a new exterior presentation.
After this project was complete, REST took over the day-to-day property management starting with getting the complex to 100% occupancy in less than three months. Their handling of tenant issues and property maintenance has been issue-free. The numbers speak for themselves as we were able to increase rents by 40% which resulted in a doubling of net income.
Perhaps the best testimonial is that, after completing this 17-unit project, I was impressed enough with REST to let them assume the management of an additional 42 units and - based on the economic returns of our original project - start a complete make-over project for these units as well."
-Charlie Tillett (Balmoral Court Apartments and Highland Oaks Apartments)