About Us

Townsmen Properties, LLC was created explicitly for the commercial property owner. We focus on multi-tenant office buildings and similar properties up to 100,000 square feet. Our clients can expect the expert guidance and service necessary to preserve their facility and create profitability while exceeding their tenants? needs and expectations.

Unlike many property management companies, we are not realtors. Successful investors and property owners require an impartial party to negotiate the best deal through the utilization of qualified leasing agents.

Our expertise is in commercial construction, customer service, and finance. We understand construction, operation, maintenance and capital improvement needs of properties. Our strong customer service and accounting background plays an integral role in the daily operation of properties, financial reporting to the owner, and improved tenant satisfaction.

As a professional property management firm, Townsmen Properties can relieve the day-to-day aggravation of management. In many instances we can improve property cash flows to more than compensate for our fees. We understand many property owners have had bad experiences with management firms. We believe simply hiring any management firm isn?t the answer. It requires involvement from you. Together we set goals and objectives and review the results on a regular basis. With your interaction we will be your most valuable asset.

Changing Property Management

You can engage Townsmen Properties for your specific needs. We don't believe in tying our Clients to expensive, lengthy contracts - especially in today's marketplace. Townsmen Properties will work with you to identify what your requirements are and provide a customized solution.

Where We Start

The crucial first step of sound property management is a building audit. We collect information on the current conditions of the facility. A well-designed audit includes the following goals:

• Inspection of facility to identify deficiencies
• Define maintenance requirements
• Define capital improvements and replacement projects
• Develop cost estimates to correct deficiencies
• Restore functionality
• Eliminate deficiencies hazardous to property or persons
• Identify energy conservation measures

Audit components include HVAC, hydraulic, electrical, plumbing, fire safety and security equipment details. These are key items and a major part of the building and its infrastructure. We also review the roof, ceilings, walls, floor coverings, windows, and other hardware.

A detailed inventory of equipment not only allows for life expectancy projection and vendor performance monitoring, but affords capital improvement recommendations for equipment that may have reached its serviceable life expectancy or lacks energy efficiency.

We qualify vendors to ensure they meet requirements for insurance coverage, performance and pricing.

Tenants are surveyed to ascertain satisfaction levels and are provided contact information for Townsmen Properties.

Townsmen Properties offers a wide array of services depending on the client?s objectives and needs. Our three basic goals in managing properties are;Increase the net operating income (NOI) through rent increases and/or operating expense reductions. Increase the value of the property. Protect the value of the property with insurance, inspections and maintenance.

We provide services and goods on a third party basis at cost and the written management agreement delineates the services and responsibilities agreed upon.

Management Fees

Management fees are fixed and not calculated on a percentage basis. Fees are negotiated on each property and depend on many factors including services required, condition, location, and size of the property, etc. Leasing and other auxiliary service fees are separate and in addition to the management fee.

Accounting

We maintain accurate and comprehensive records using a computerized accounting system. Bank account records, monthly and yearly income and expense statements, year-end reports, and itemized transaction reports are provided. Monthly and annual reports may be provided to you as email attachments, faxed or hard copy mailed. Our goal is to provide the best method that suites your needs. We comply with IRS requirements to maintain proper files, records, and receipts for your tax records. We disburse payment of all your property's maintenance and repair bills on your behalf.

Data & Security

Our computers and your data are protected from intrusion and viruses through the use of a hardware firewall, and automatic anti-virus software. Data loss is avoided through hard drive RAID. RAID (Redundant Array of Independent Disks), a technique where data is written to duplicate disks simultaneously.

The computer network is powered through UPS systems. The UPS system offers voltage regulation and battery support, plus complete surge suppression and prevents equipment damage, data loss and downtime due to power problems.

Confidentiality

All knowledge and information relative to the Property, obtained by Townsmen Properties during the course of our agreement shall be maintained confidential and will not be disclosed in whole or in part to anyone except in connection with Townsmen Properties carrying out its duties and responsibilities. All materials, information and documentation relating to the Property in Townsmen Properties possession shall be returned to the Owner upon termination of the Management Agreement.

Additional Services

• Supervision of large capital improvement projects
• Coordinate marketing and leasing of vacancies through a New Jersey licensed broker Supervision of large capital improvement projects
• Financing or refinancing of the property
• Income tax preparation through a qualified CPA firm
• Legal representation through a qualified law firm
• Property tax appeals through a qualified tax specialist firm

Emergency Preparedness

What Qualifies as an ?Emergency??

Aircraft collision, Bomb threat, Civil disturbance, Earthquake, Elevator failure, Explosion, Flood, Fire, Heating/cooling system failure, Hazardous material release, Heavy snow, Hurricane, Medical emergency, Nuclear incident, Power failure, Structure collapse, Telecommunication failure and Terrorism events qualify as emergencies (this list is not comprehensive)

Every facility needs an emergency plan based on the tenancy, characteristics of the building and location. It should contain procedures for reporting a fire, instructions to follow when an alarm sounds, emphasizing the location of emergency exits, fire pull stations, fire extinguishers and emergency telephone numbers. Such a plan also suggests that tenants select their own ?fire marshal? and that each tenant conduct their own fire/evacuation drill. Fire prevention and handling bomb, biological or other threats to the building should be outlined also.

What level of security is needed right now and should these efforts be heightened or lessened? What security initiatives are most cost effective, who is responsible, and why should the tenants be involved?

This can be quite overwhelming for property owners. We can help put this in perspective and prepare the plan.