RealManage Family of Brands- San Antonio logo

RealManage Family of Brands- San Antonio

MAIN OFFICE
613 NW Loop 410, Suite 510
San Antonio, TX, 78216
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Overview

  • In Business Since: 2004
  • Number of Employees: 3000+
  • Units under management: 1 Million
  • Affiliations/Certifications: Our managers hold certifications, including Certified Manager of Community Associations (CMCA) licenses and Certified Community Association Manager certificates (CCAM). We also have the following on staff: Association Management Specialists (AMS), Large-Scale Managers (LSM), and Professional Community Association Managers (PCAM).
  • Specializations:  We manage condominium associations, homeowner associations (HOAs), large master-planned communities, mixed-use, municipal utility districts, cooperatives, and luxury high-rises.
  • Texas office locations in San Antonio, Austin, Houston and Dallas-Fort Worth

Websites

 
About RealManage 

RealManage proudly offers innovative management services nationwide to community associations of all types and sizes, including homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and large master-planned communities. With community management-based solutions and the industry’s top leading experts, RealManage can answer questions quickly and accurately while offering the highest level of transparency, visibility, and personalized service.
 
The RealManage brand was initially conceived in 2002 and launched in 2004 with our initial acquisition of a highly successful property management company in Austin, Texas. Today, RealManage is the 3rd largest community association management company nationally and provides innovative management services to common interest realty associations across 19 States. In addition, the company has been honored to make the prestigious Inc. 5000 list for the last six years recognizing us as one of the fastest-growing private companies in the country.
 

GrandManors

Launched in 2015, GrandManors is the community association management division of RealManage, LLC. GrandManors provides a customized experience to on-site managed associations. We back our management services with superior customer service, a proprietary online portal with 24/7 access, trained and certified staff on-site staff, and association operational transparency unmatched in our industry.

CiraConnect

We understand the need for the best technologies available in the industry to serve our associations. Our proprietary, single login, fully integrated software platform (CiraNet) allows us to provide the best customer service and operational insights in our industry. CiraNet offers transparency by allowing board members, residents, and staff to access important documents and other association information 24/7. Through CiraNet, board members can also track the progress of projects, submit violations and work orders, and view meeting minutes and agendas.

Our Mission

  • Provide comprehensive and innovative solutions
  • Exceed the expectations of our customers
  • Provide visibility and transparency in all that we do for our clients who place their trust in us
  • Measure our performance and improve at the fastest rate possible
  • Create a work environment that encourages professionalism, growth, and diversity

Grow a financially strong organization, which will enable us to provide industry-leading innovations apart from our competition

 Our Values

  • Integrity - We always do the right thing
  • Respect - For our customers, employees, and company, mutual respect is the cornerstone of every relationship
  • Selflessness - More than teamwork, we are part of something special and much larger than any of us
  • Personal Relationships - We are a professional services company; people do business with people they like
  • Always Improving Never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. 

Unique Value Proposition

Our fully integrated services are provided at competitive prices with the best people, best practices, and best cloud-based and mobile app technology in the industry.

Best People:

  • Certified managers (PCAM®s, LSM®s, CMCA®s, AMS®s and certified LCAMs)
  • Degreed Accountants and Certified Public Accountants (CPAs)
  • Experienced Resident Services Group
  • Experienced technology staff
  • Experienced industry executives


Best Processes:

  • Extended-hours multi-lingual resident services
  • Most resident questions are answered quickly with no re-routing of calls
  • Online immediate, electronic access to all relevant information
  • GAAP-based accounting, financial, and benchmarking reports
  • Lockbox operations with no bank fees
  • Collections management process that lowers delinquency rates
  • Extensive cloud-based knowledge management system
  • Ongoing training for all staff members
  • One-on-one training for new and current board members

 
Best Technology:

  • Cloud-based Management/Board Portal and Owner/Resident Portal that provides 24X7 self-serve reports with real-time access to all key community information
  • Industry-leading web-based and mobile applications to manage the business affairs of the community
  • Automated deed restriction enforcement
  • Online payments, bank reports, balances, and document images
  • Online service with web and email requests
  • Hosted software system with high security, full redundancy, and automated back-up
  • Work order, task, and project management tools
  • Cloud-based document archive of all correspondence and association documents via web and mobile applications
  • System alerts to notify employees of issues
  • Automated workflow “wizards” for task routing and approvals
  • Unified database of all community and resident information
PROPERTY TYPES WE MANAGE
  • Homeowners Association (100+ units)
  • Condominium Association (100+ units)