RealManage Family of Brands - Washington

Overview

• In Business Since: 2002
• Number of Employees: 1500+
• Units under management: over 600,000
• Affiliations/Certifications: Our managers hold certifications, including Certified Manager of Community Associations (CMCA) licenses and Certified Community Association Manager certificates (CCAM). We also have the following on staff: Association Management Specialists (AMS), Large-Scale Managers (LSM), and Professional Community Association Managers (PCAM).
• Specializations:  We manage condominium associations, homeowner associations (HOAs), large master-planned communities, mixed-use, municipal utility districts, cooperatives, and luxury high-rises.

Websites

• www.realmanage.com
• www.grandmanors.com
• https://ciraconnect.com/

About RealManage

RealManage provides community management solutions with the transparency and visibility your community deserves. We are proud provide innovative management services nationwide to community associations of all types and sizes, including homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and large master-planned communities throughout the United States. With community management-based solutions and the industry’s top leading experts, RealManage can answer questions quickly and accurately while offering the highest level of transparency, visibility, and personalized service.

RealManage was initially conceived in 2002 and launched in 2004 with our initial acquisition of a highly successful property management company in Austin, Texas. We were honored to be named to the prestigious Inc. 5000 list in 2015, 2016, 2017, and 2019,  recognizing us as one of the fastest-growing private companies in the country. Today, RealManage is the 3th largest community association management company nationally and provides innovative management services to common interest realty associations across 19 States.

GrandManors

Launched in 2015, GrandManors is the distinguished community association management division of RealManage, LLC that provides customized, professional association management services to premier communities. We understand the unique needs of community associations with complex lifestyle amenities, such as large-scale lifestyle communities, active adult communities, high rises, and golf/country club communities. We are dedicated to preserving and enhancing the lifestyle of your community. 

CiraConnect

RealManage understands the need for the best technologies available in the industry to serve our associations. Our proprietary, single login, fully integrated software platform (CiraConnect), allows us to provide the best customer service in the industry. Our CiraConnect team’s sole focus is on improving community association living through technology. Through CiraConnect’s web-based applications, we provide the finest and most up-to date technologies in the industry to the board members, residents, and staff of the communities we serve.

Our Mission

• Provide comprehensive and innovative solutions

• Exceed the expectations of our customers

• Provide visibility and transparency in all that we do for our clients who place their trust in us

• Measure our performance and improve at the fastest rate possible

• Create a work environment that encourages professionalism, growth, and diversity

• Grow a financially strong organization, which will enable us to provide industry leading innovations apart from our competition

Our Values

• Integrity We always do the right thing

• Respect For our customers, employees, and company; mutual respect is the cornerstone for every RealManage relationship

• Selflessness More than teamwork, we are part of something special and much larger than any of us

• Personal RelationshipsWe are a professional services company; people do business with people they like

• Always Improving Never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better

Unique Value Proposition

Our fully integrated services are provided at competitive prices with the best people, best practices, and best cloud-based and mobile app technology in the industry

Best People:

• Certified managers (PCAM®s, LSM®s, CMCA®s, AMS®s and certified CAMs)

• Degreed Accountants and Certified Public Accountants (CPAs)

• Experienced Resident Services Group

• Experienced technology staff

• Experienced industry executives

Best Processes:

• Extended-hours multi-lingual resident services

• Most resident questions are answered quickly with no re-routing of calls

• Online immediate, electronic access to all relevant information

• GAAP-based accounting, financial and benchmarking reports

• Lockbox operations with no bank fees

• Simplified “all in” administrative and reimbursement fees and no hidden costs

• Collections management process that lowers delinquency rates

• Extensive cloud-based knowledge management system

• Ongoing training for all staff members

• One-on-one training for new and current board members

• Integrated resident communications with pre- and post-move welcome programs, newsletters, websites and community events management

Best Technology:

• Cloud-based Board Portal and Resident Portal that provide 24X7 self-serve reports with real-time access to all key community information

• Industry leading web-based and mobile applications to manage business affairs of the community

• Automated deed restriction enforcement

• Online payments, bank reports, balances and document images

• Online service with web and email requests

• Hosted software system with high security, full redundancy and automated back-up

Work order, task and project management tools

• Cloud-based document archive of all correspondence and association documents via web and mobile applications

• System alerts to notify employees of issues

• Automated workflow “wizards” for task routing and approvals

• Unified database of all community and resident information