Benchmark Property Management - Chantilly VA

ONE STOP SHOP

We are a full-service property management 

company specializing in the management of 

single family homes, multi-family residences, 

condominiums, townhouses, and boutique 

apartment communities.

TECHNOLOGY

We empower owners with real-time 

access to their investment properties’ 

performance through the online owner 

portal.  Our tenants are also empowered by 

their own online tenant portal.  Owners and 

tenants can access their portals 24/7, from 

anywhere in the world.

RESTORATION & RENOVATION

Our expert property managers can assist 

you with your permit and renovation 

needs.  We know what upgrades, repairs, 

and remodeling will add value to your 

investment.  We’ll advise you and help you 

WE ARE THE STANDARD

Each and every day we work to refine our 

processes and improve our services to 

set the standard in residential property 

management. We strive to provide our 

clients with quality, reliable service, 

exhausting all methods to maximize their 

net income. Our properties are always 

clean, functional and well-maintained.

UNPARALLELED MARKETING

You’ll have a dedicated leasing manager on 

your team who will oversee your marketing 

campaign to include yard signs, flyers, and 

advertising on over 60 websites at no extra 

cost to you.

NO HIDDEN FEES

Our fee structure is honest and open. 

No hidden fees, no surprises 

Simple and straightforward.  

1) Cost: 

Managers generally charge a monthly fee to watch and maintain your property. How much does it cost to find you a tenant?  What does that fee include? What if you already have a tenant, is there an intake or transfer fee?  Look for a company that offers you the most value = reasonable charge and provides more services.  Often times, the cheapest is not the best.  

2) Communication:  

Communication with a manager is vital. You need someone who uses email and is responsive to both the telephone and email. Are there other people that work there that can answer questions and provide service?

3) Termination of your Agreement:  

If your “relationship” does not work out, you want to know up front what exactly it will take to terminate your agreement. Is there a charge for breaking your contract? Penalties?

4) Repairs and Maintenance:  

Does the company have their own maintenance crew, or do they contract out to a handyman? Can they handle all kinds of repairs? What happens if they can’t do something? Do they have other contractors that they work with? In addition, you probably want to have a maximum that the company can spend without contacting you.

5) Monthly Statements:  

Does the company send out monthly or quarterly statements? I advise monthly income/expense statements be required.

6) Reserves:  

What kind of reserve does the company require? The reserves are used in case anything comes up. Most managers will require a certain amount.

7) Accounting:  

 When will the manager send your money to you? Do they offer direct deposit, or do you have to wait on a check? Tenant Deposits: How do they handle deposits? 

8) Advertising:  

Where do they advertise properties? Are for rent signs put on the property’s lawn? Do they advertise online? There are quite a few effective places to advertise properties for free, online. Do they use these?

9) Screening:  

How are they screening tenants? What do they screen? What is the criteria for approval or non-approval? You want to ensure they have a thorough process for screening tenants. 

10) Evictions:  

How does the company handle evictions? What are the costs to evict? How many have they had in the past year? 

11) Section 8:  

Do they have experience dealing with section 8 properties / tenants? Do they know what is entailed with such properties?

12) Licensed:  

Maryland law states that a property manager does not have to be licensed, but they must work for a licensed Broker. In Virginia the PM company must be a brokerage.  Is the company licensed? How long have they been in business?  Verify this information.  You may also want to know how many properties they manage, how many managers work at the company, what specific areas they focus on, how long they have been in the business, and other questions about their experience.