Personal Touch Property Management
MAIN OFFICE
4575 23rd Ave S #100
Fargo, ND, 58104
Management Services
At Personal Touch Property Management (PTM), we believe your investment should bring you peace of mind—not more to-do lists. Our full-service management program is designed to protect your property, strengthen resident relationships, and free up your time so you can focus on what’s next. We combine industry expertise with genuine care, giving you confidence that your property is in good hands.
Marketing and Leasing
We work hard to make sure your property shines-online and in person.
- Wide online reach: Your rental is showcased across leading rental sites and high-traffic local platforms to attract qualified prospects quickly.
- Community visibility: Professional signage helps capture attention and drive foot traffic.
- Fast, friendly follow-up: We respond quickly to inquiries and coordinate showings to reduce vacancy time.
- Thoughtful resident onboarding: Welcome letters, clear expectations, and small touches help new residents feel at home - starting day one.
Resident Screening
Careful resident placement is the foundation of long-term success. Every applicant age 18+ is screened through:
- Industry-specific credit and eviction checks
- Employment and income verification
- Criminal background review
- Detailed rental history and references
- Our process is designed to reduce risk, protect your investment, and support long-term residency.
Portal Access
Owners have a direct, real-time portal to monitor their investment and make informed decisions anytime, from any device. Here’s what you can see and do:
- Financial clarity
- Live income and expense dashboards
- Monthly statements, rent rolls, and year-end reports (including 1099s)
- Track owner draws, contributions, and reserve balances
- Export data to PDF/Excel for your records or CPA
- Leasing and occupancy
- Unit-by-unit status: active listings, applications, approvals, and move-in/move-out dates
- Renewal pipeline with upcoming lease expirations and rent recommendations
- Vacancy metrics and marketing activity summaries
- Maintenance control
- Approve work orders above your chosen threshold
- Review vendor quotes, invoices, and before/after photos
- Real-time progress updates on repairs and capital projects
- Documents and records
- Centralized storage for leases, inspection reports, compliance docs, and property photos
- E-sign ready documents and audit-ready histories of key actions
- Communication and alerts
- Message our team directly and see a complete conversation history
- Set notifications for rent received, delinquencies, new applications, and maintenance approvals
- Access and security
- Secure, bank-grade encryption and role-based permissions
The result is full transparency, faster decisions, and confident oversight—without the day-to-day hassle.
- Your residents receive a secure online login to:
- Pay rent via ACH
- Submit maintenance requests
- Communicate with PTM for questions or comments
Maintenance and Repairs
Your property deserves reliable, cost conscious care. We handle most repairs in-house, to provide fast, efficient service, and when outside expertise is needed, our team coordinates with trusted local vendors to keep your property running smoothly.
- Flexible to your expectations and approval preferences.
- Day-to-day repairs are coordinated by our knowledgeable team to control costs and timelines.
- Licensed, bonded professionals handle specialized work at competitive rates, leveraging our relationships with trusted local vendors.
- Any repair above your pre-set dollar threshold requires your approval before work proceeds.
With PTM, you get a responsive, professional partner focused on results, resident satisfaction, and the long-term value of your investment. We look forward to tailoring our services to your goals.
PROPERTY TYPES WE MANAGE
- Multi-Family (2-4 units)
- Multi-Family (5-19 units)
- Multi-Family (20-99 units)
- Multi-Family (100+ units)
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All Property Management™ A Buildium Company.