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Most property management software programs help benefit property managers and their teams. It is rare to see property management software that also helps build better relationships between tenants and property managers. RealPage is all-in-one property management software that is customizable. Property managers can use the software to work with students, seniors and military housing residents. For example, RealPage allows students to find roommates, see floor plans in advance and sign lease documents online. This is a great feature for out-of-state students looking for accommodations in another state. We spoke with Katie Jones, from RealPage, to learn more.
APM: Please go into more detail about RealPage.
Katie: Within Real Page, our two main products are OneSite and Propertyware. OneSite is built for a wide range of property management companies, while Propertyware is built for more low‑density, multi-family and single‑family home management companies. Within Onesite, we offer pretty much any of your business strategic initiatives. Some of the solutions that OneSite offers are leasing and rents, accounting, budgeting, forecasting, purchasing and document management platforms.
We also work with LeaseStar and integrate it into our sales and marketing suites. Within LeaseStar you can purchase the marketplace suite or the social suite. This places listings onto different social media platforms, as well as classified and syndication services. Think of it as an automatic tool that helps you list your properties on different sites. LeaseStar can also provide website design and SEO functionality services. We also have a contact center that helps capture more leads and lease more apartments by answering all calls and emails. In addition, LeaseStar also provides a welcome home resident portal, online renewals, electronic payments and 24- hour maintenance calls, resident screening services and renters insurance.
Using YieldStar, we offer revenue and spending management, office technology reports, utility management and advanced energy reporting. Our MPF research reports provide apartment market trends to help you stay competitive with different apartment complex prices in your area. Since our work is done in the cloud, it?s important to note that all your data is kept secure.
APM: For property managers who don’t really have a lot of time to differentiate between products, what would you say makes your product stand out?
Katie: OneSite is very versatile, and can work with other software, but if you want the option of using only one software, OneSite can do it all for you. We basically offer everything in one system. ?With only one subscription you get one account that offers everything rather than having to go to different websites to access different aspects of your business.
APM: Is there a specific feature that stands out to you and your own experience with it?
Katie: I think the resident portals are probably my favorite. My own apartment complex uses OneSite. I can go online, pay my rent, submit and oversee my maintenance request. There is up to date tracking, so I can go online through my own portal and see if someone read my maintenance request. I also receive questions asking for permission to enter my apartment when I am not home or notifications when someone is working in my apartment. I can submit my request in the morning, watch the progress throughout the day and come home to a fixed apartment. That’s probably my favorite, the resident portal and online payments.
APM: That is a great feature. I am sure many tenants would appreciate this system to help manage their maintenance requests. Is there anything else that you would like your customers to know?
Katie: I think I mentioned the most important aspects. Sometimes we have customers who compare prices and tell us they pay $20 a month for a service, but they find themselves paying $30 for another service. Eventually, they are paying for multiple services instead of paying one fee for one service that offers multiple features. Propertyware offers several features that save property managers from using multiple software.
To Sum It Up!
RealPage offers several services including Onesite and Propertyware to help property managers oversee their day-to-day affairs. Property managers can manage several different property types, work with diverse tenant groups and handle office management affairs like accounting. RealPage’s list of features gives property managers the ability to manage their properties from one location instead of needing to use several different property management tools.
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All Property Management understands our property managers are busy. Between screening for the ideal tenant, working with property owners and overseeing the day-to-day tasks on-site, property managers barely have a minute to themselves. Although property managers are aware of the numerous property management products available, it is difficult to find the time to learn about the differences between these products. To help out with this, All Property Management created a resource page within our blog.
All Property Management researched the top products available. We also spoke with representatives for these products to provide a platform for them to explain their product and who would benefit best from the product. Products include property management software, inspection software, tenant screening tools and tenant payment solutions. We provide information on all the different property management resources to help property managers find products and tools to make their workday more easy, efficient, and smooth. By using the resource page, property managers can quickly decipher which products would be the most beneficial for their company.
All Property Management’s goal is to make our property managers find tools that truly benefit their company. We hope this resource page becomes a valuable tool for property managers to find ideal products to help manage their day-to-day affairs, and maybe even make the feeling of being stressed a distant memory.
Check out the links below for more information about different property management resources!
For tenants who pay rent in cash, PayNearMe offers a simple solution to make it convenient to submit payments on time. PayNearMe has almost 10,000 locations at both 7-Eleven and ACE Cash Express. Tenants can submit their rent at one of these locations and the money is deposited into the property management’s bank account. We spoke with Christopher Volgenau, VP of Business Development, to learn more about PayNearMe.
APM: For property managers who do not have a lot of time to differentiate between products, why does your product stand out from the competition?
CV: There isn’t really another product like PayNearMe. PayNearMe is the first and only company that allows tenants to make rent payments with cash. We have almost ten thousand ACE Cash Express and 7-Eleven stores nationwide. Once the payment is received, the property manager is instantly notified. We created PayNearMe because the existing options for handling cash and cash-alternatives are not simple, secure or convenient. Accepting cash and money orders at the leasing office is a security risk. Drop boxes are unreliable. Manually counting cash and reconciling money orders is time-consuming, error-prone, and inefficient. PayNearMe eliminates all the headaches of accepting cash and money orders and lets tenants make their rent payments 24/7 at trusted retail locations. We post payments in real-time and automatically deposit the funds into the property manager’s bank account.
APM: Describe a memorable moment with a customer and what they said about your product?
CV: One of our broker/property managers moved their offices from downtown Charlotte to the suburb. The location is tough for tenants to deliver payments to their new office. After joining PayNearMe, more than 50% of their new tenants made their rent deposits through PayNearMe within two months. Fast forward 12 months, we now handle almost 50% of payments made outside of their online portal. We love hearing from our customers how PayNearMe “made an instant impact” on their business. Their property managers and tenants really appreciate the improved convenience and dependability that PayNearMe provides.
APM: Pick a specific feature of the product and tell me in detail why this feature stands out to you and your own experience with it.
CV: One of our favorite features is the instant payment notification. When a tenant makes a PayNearMe payment, the property manager is notified immediately. We let the property manager know the following: name of the tenant, amount paid, payment location and the time stamp. PayNearMe payments are 100% guaranteed good funds, all of the property management companies that work with us, credit tenant’s accounts immediately. It is this advanced, real-time notification capability that makes PayNearMe so invaluable to property managers. Property managers do not need to chase checks that bounced or incomplete rent payments. By popular request, we also just added a new feature: payment-splitting between roommates.
APM: If we talked to your top three customers, how would they describe your product?
CV: All of our property management customers say the same thing: PayNearMe makes their lives so much easier! It saves them time and eliminates the headaches of accepting cash, money orders, and even checks. Their tenants love PayNearMe too. We make it easy and convenient for them to make a payment anytime. Tenants can make a payment in their own neighborhood, near their work, or wherever else is convenient. Additionally, tenants trust 7-Eleven’s reputation and feel comfortable submitting their payments with 7-Eleven. Tenants also receive a receipt that confirms the time and payment amount. This provides a sense of security and peace of mind.
APM: Is there anything else you would like your customers to know?
CV: It is crucial to make it as easy as possible for tenants to pay their rent. Giving them the option to pay anytime at a convenient payment location dramatically reduces the amount of stress property managers endure during rent week.
To Sum It Up!
PayNearMe is an ideal solution for tenants who submit their payments with cash. PayNearMe has several locations in both 7-Eleven and ACE Cash Express. Property Managers receive rent immediately, and tenants receive a time stamped receipt to verify proof of their deposit.
Like this article? Check out other similar articles with information on technology resources on our Property Management Tech Tools Reviews Page!