Property managers multi-task daily, and being detail orientated is critical for a property manager. OnSite Property Manager gives property managers the ability to customize their software to best fit their needs.In addition, property managers can unleash themselves from the desk and go mobile with their web-based software. Wherever they are, they are never without their information and uploaded documents. There are no levels of membership. Every user gets access to every feature! We spoke to Amy Ernst, with OnSite Property Manager to learn more.
APM: For property managers who do not have a lot of time to differentiate between products, why does your product stand out from the competition?
OnSite Property Manager offers the greatest ease of use and can be learned in a short amount of time. It is based on a Rent Roll format meaning the most common tenant actions are one click away.
OnSite Property Manager is also affordable. Property managers with 10 units or less pay a monthly subscription fee for only $6.95. For property managers who oversee over 300 units, the price drops to $.22/unit. Plus, ALL features are included in your membership fees.
AE: Describe a memorable moment with a customer and what they said about your product?
A property manager called for tenant transactions assistance. As we were screen sharing, I clicked on the Tenant Transaction page, and he exclaimed “Do you see that dropdown at the top that lets you select all tenants at one time? I designed that!?I told Tony we needed that ability and they did it.”
The greatest joy is when a manager sees that the software has been updated due to his/her input. They experience a sense of pride when their requested feature is considered a valuable addition by our development team and added to the software for all our users.
APM: Pick a specific feature of the product and tell me in detail why this feature stands out to you and your own experience with it.
AE: One of the features that excite managers is the four-click ability to go from the Rent Roll page to printing 3-Day Notices for tenants with outstanding balances. The process is as follows:
1. Click to print form documents
2. Click to choose all tenants with outstanding balances
3. Click to choose your notice
4. Click to email/print them all at one time
If the manager is not on site at the time, they can also choose to email these notices to an employee who can print them and hand them out to tenants. It’s that quick and easy!
APM: If we talked to your top three customers, how would they describe your product?
AE: They would say we are user friendly:
“I had a meeting with the owners of the properties. They expressed their gratitude at how user friendly and efficient the Rent Roll feature is. We are able to maintain a level of control over the properties that we couldn’t attain before and I want to extend their gratitude to you.”
John L., Florida
They would say we have great customer service:
“You and your company are awesome and a joy to work with!! I am a very detailed orientated and picky. It is rare for a company to exceed my expectations regularly, but most importantly, I can not describe how pleasant, accommodating and professional you are to work with!”
Matt V., Arkansas
They would say we just keep getting better and better:
“Thank you guys for your continued upgrades. Thank you for your response and acknowledgment, you guys are great when it comes to filling requests!! Your entire TEAM is AWESOME!!!”
Janice G., Texas
APM: Is there anything else you would like your customers to know?
AE: OnSite is growing quickly because we listen to our property managers and implement the features most requested. Our newest update includes the ability to accept online tenant applications. Managers can quickly fill a last-minute vacancy.
We also offer personal tours of the software so you can decide if OnSite will work for you and ask any questions you might have. Use code 3028 to start your Free 60 day trial . Or you can send us an email to schedule a personal tour today!
To Sum It Up!
OnSite Property Manager is a cloud based software that allows users to work from anywhere. In addition, OnSite works with customers to help customize their needs. Detail oriented property managers will appreciate OnSite and their ability to listen to their customer’s needs. OnSite carefully considers all feedback received from property managers and is constantly updating their software to best fit their customer’s needs.