With property management software, experience counts

Originally created in the early 80s, RentManager is property management software that takes advantage of their experience to produce software property managers will appreciate. One feature that stands out from most software is the capability to create and track loans. The owner-financed loans allow property managers to pre-qualify loans on the spot and charge the principal and interest directly to the tenant. RentManager utilizes their experience to think about features property managers need, and go one step further and design features property managers want. We spoke with Andy Williams from RentManager to learn more.Businesswoman with Digital Tablet Computer in Office

APM: Please tell us more about RentManager.

Andy: Rent Manager, in its earliest form, came out in 1982. Since that time the software is continuously evolving. In 2002, we released the latest version. We have around 14,000 users worldwide. Rent Manager does everything from basic property management functionality, to in‑depth accounting, to leasing. There are marketing features and VOIP integration.

APM: Can you please provide more detail about the features?

Andy: A lot of software products give you a check box of features. I think one of our strengths is that we focus on the little things too, the details that other software passes over. We make sure to focus on features that really make a difference doing day‑to‑day operations.

Rent Manager offers full accounting. We provide drill down reporting and full double-entry accounting, electronic payments, check scanning and money order scanning. We’re working on doing some things with automated tables. We integrated web portals, where tenants can go online and make payments. Landlords can go online and look at their reports or place work orders.

Potential tenants can view vacant properties and apply online. RentManager integrates with all the major website portals, so that PM’s can advertise their vacancies.We supply a lot of industry specific features such as a built-in report writer. If clients want industry specific features we have the following: commercial management, manufactured homes, apartment and management company features.We’re trying to provide a product that covers a lot of ground without being too overwhelming.

APM: What makes you stand out from your competition?

Andy: I think experience matters. We’ve been doing this for a long time. There are only a handful of competitors that have been around as long as we have. We’ve also had three chances, three times to get this right. It’s evolved three times. We’re working on the fourth evolution right now.

We’ve learn from our mistakes. You can’t just hit the same program and add code over and over again. You end up with a product that looks out of place in a bunch of spaghetti. I guess that’s geek talk for code that just touches everything, and it just becomes a mess. I think something that makes us standout is definitely our experience. The other part is the attention- to- detail. Every keystroke counts. A lot of applications don’t take that into account. They believe a pretty interface simplifies things, but you lose a little bit of the detail and you lose some of the ability to customize.

APM: If we were to talk to your top customers, what do you think they would say?

Andy: They like the flexibility in our software. They love our support team. Larger customers find that it’s easy to manage, and it doesn’t require a lot of training to teach their staff what they need to do.

APM: Is there anything else that you’d like to add?

Andy: Every company is different. There is no one size fits all. I think that’s probably one of our biggest assets is the ability to scale. You can customize the look and feel of the product. You can customize fields and change the way it looks.

We offer our customers multiple options. They can buy the product or they can use our cloud service and get to us at anywhere at any time.. When I say these things are integrated, I mean they’re truly part of the code. If I take a payment, it automatically comes in. It updates the tenant record. It updates the bank balance. It tells me, “Hey, there are funds here, and it’s approved a payment.” It is in real‑time.

If we do a resident screening, you don’t have to wait 15 minutes to get your results. You click a button, and within 5-10 seconds, you have your screen up with the tenant’s history.

We go very in‑depth in our user permissions to give people the flexibility to lock their database down to any level they want. I think when you grow and start adding rental units, you don’t necessarily want to keep adding more staff just because you’re adding rental units. I think when you’re doing this, you have to have that option to be able to go in and customize it.

We also have an inspection piece, a mobile service piece. It’s a web‑based app that basically allows people to go out and do all their service work from their mobile device.

The ARM inspection piece is a nice one that allows people to go out and inspect their units, and automatically scan and attach information. They can create their own checklist, scan‑in pictures and attach them from right there.

APM: You guys basically offer several services within one solution, right?

Andy: Oh, yeah. We try to do everything a customer might need down to financing loans to a tenant if they need to.

APM: Do you want to talk more about the financing loans part? That’s actually something I haven’t heard before.

Andy: Yea, this was really designed for the manufactured home industry, but it does have applications elsewhere. In that industry, it’s getting tougher to find financing for people that want to purchase a home. They’re purchasing the home, and providing a financing option for the tenant.We have a loan module in the product that allows you to finance a loan to your tenant. It calculates the interest, principal, the escrow basically all the different loan aspects. It gives you the schedule so you can keep track of it.

We’re a customer‑based company. Everything we do is for the customer.

To Sum It Up!

Given that RentManager has been in existence since the 80s, the kinks are ironed out providing a product property managers will enjoy. RentManager offers several features including Loan Manager. Property managers can monitor owner-approved loans with this feature and avoid the hassle of dealing with outside loan programs.

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May 27, 2014 | 0 Comments More

Forget tracking tenant payments and focus on other tasks

For property managers, collecting rent in a timely manner is a way of life. Whether you have the ideal tenant who submits the full amount on time or the tenant who needs monthly reminding to pay, a property manager is responsible for making sure payments are submitted. PocketRent is property management software that simplifies rent collection. Tenants submit their payments and PocketRent will track payments and notify property managers when rent is not paid. We spoke with Mark Huser, from PocketRent to learn more.Woman at computer1

APM: Describe your product and describe its function?

Mark: PocketRent is all about spending less time managing your properties with our efficient tools to streamline your workflow and get the best return from your rental investments. The main features within this system are:

  • Financial Sync

PocketRent integrates directly with Xero, automatically reconciling invoices, matching payments as well as adding payments and expenses. Our clients experience the easiest end of-the-year reporting.

  • Track tenant payments automatically

Property managers can be assured that their tenants are making their payments in full and on time. If a rent payment is missed, PocketRent will automatically send you and your tenants an email.

  • Create your own automated forms

PocketRent generates pre-populated tenancy contracts. All you need to do is sign it.

  • Streamline communications

Emails are sent to tenants directly and stored in PocketRent for easy retrieval.
Maintenance issues, inspection times, contract details, and their payment records can be viewed by tenants who log on to our secure tenants’ area.

  • Simplify inspections

Set up and store inspection paperwork and add photos or comments with our stunningly effective iOS App.

  • Quick to set up

It takes mere minutes to set up each property – you’ll be up and running in no time!

  • Metrics & reporting with depth

Quickly see at a glance the health of your property portfolio and click straight through to detailed performance reports.

  • All you need in one place

You won’t lose another agreement again – store all your signed tenancy agreements, bond lodgement forms and compliance certificates or any other documents associated with buildings, units, properties and tenancies.

APM: What made you develop your product?

Mark: Six of us (founders/directors) thought that managing your own property shouldn’t be so complicated to do yourself, and not as expensive for a property manager to do so on your behalf. Furthermore, it should be tightly integrated with accounting software to make the end- of -year process more efficient and accurate. Between all of us, we have broad experience of the pain points across residential and commercial properties, tech experience and business management. Once we started we immediately created a list of a minimum feature-set, and got to work. We’ve since moved beyond the “I want to manage my own properties” market onto property managers, but we retain the basic premise of increasing efficiency in the tenancy, maintenance and cash-flow management processes.

APM: What makes your product stand out?

Mark: The amount of time you can save makes us stand out. Once PocketRent is set up, it’s everything you need to store and access documentation, automatically track rent payments and expenses and streamline the maintenance workflow with your preferred tradespeople and suppliers.

APM: For property managers who do not have a lot of time to differentiate between products, why does your product stand out from the competition?

Mark: PocketRent saves time and errors.

APM: Describe a memorable moment with a customer and what they said about your product?

Mark: When closing her account, one of our customers was deeply disappointed that due to selling her property portfolio she would no longer be able to use PocketRent. She literally said, “It is an awesome service, easy to use and simple to navigate. It takes the hassle out of managing properties, payments and paperwork – a superb idea that’s made our lives easier!” Of course, the purchaser of her properties created an account.

APM: Pick a specific feature of the product and tell me why this feature stands out to you and your own experience with it.

Mark: My favorite PocketRent feature is the automatic tenancy agreement generation. Two clicks gives a comprehensive legal agreement (which is fully customizable via our template engine) pre-filled with property details, payment requirements, responsibilities and tenant/manager/landlord details. It’s a massive time-saver and great peace of mind since PocketRent calculates rent amounts required based on time periods and won’t ever forget to pre-fill important elements such as chattels.

APM: If we talked to your top three customers, how would they describe your product?

Mark: Easy to use, saves them lots of time and money and reduces errors.

APM: Is there anything else you would like your customers to know?

Mark: It’s free for one month with any number of properties and free forever for a single property. We love our customers and want to get them started as quickly as possible – we’ll load all your properties in the system for free (initial setup) so that you can get up and running quickly. We’d also like to offer a special deal to your readers – 25% off our standard pricing forever if using the promo code “AllPropertyManagement” when signing up or directly follow this link.

To Sum It Up!

PocketRent is property management software with the capability to monitor tenant payments to ensure that payments are made in full and on time. Property managers can focus on other daily tasks and allow PocketRent to track their payments for them.

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May 15, 2014 | 0 Comments More

Simultaneously manage your property and your online reputation

In this digital world, where information can be accessed quickly and at any time, managing your online reputation as a property management company is critical. Learning how to access this information and keep it updated in a timely manner however, can be difficult if you do not know where to begin. The property management software, Yardi Voyager, provides a reputation management feature. In addition, property managers can utilize the online leasing and resident services and property marketing sites. We spoke with Brad Setser, VP of Marketing, to learn more.You can always find business solutions online

APM: Please describe the product and its function.

Brad: Yardi Voyager is our flagship property management and accounting platform. Voyager, plus a suite of complementary products, creates a full real estate management solution-operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility-for all types of real estate. We recently launched the latest version of Yardi Voyager, called Yardi Voyager 7S. One of the most significant aspects of 7S is that it’s browser-agnostic, which means the entire program can be run from any mobile device as easily as from a desktop. All new Voyager clients adopt 7S and we’re upgrading our existing clients.

APM: What made you develop your product?

Brad: We know that many people conduct much of their business, personal as well as work-related, on the go.We responded by developing Voyager 7S to help our clients meet the mobile expectations of their residents, tenants and investors. We wanted to make Voyager a one-stop solution where users can conduct all marketing, leasing and property maintenance operations from any mobile device. This accessibility helps our clients attract tenants and residents, retain them with convenient online services, perform maintenance, procurement and other operations more efficiently, and satisfy investors and owners with complete transparency.

APM: For property managers who do not have a lot of time to differentiate between products, why does your product stand out from the competition?

Brad: With Voyager, commercial and multifamily property managers can integrate all front- office and back office systems into a holistic “single stack” system that any user can access from one source, quickly and efficiently. The system is integrated properly and interfacing is not necessary, and efficiency is gained because all information is in one place and easily accessed. For example, property availability, recorded in Voyager, is listed immediately on a property marketing site. A host of ancillary products-such as lead tracking, materials procurement, budgeting, online resident services, revenue management, utility billing management and others- can be rolled out faster and cheaper without interfaces or custom software. Furthermore, comprehensive business intelligence comes faster and easier because compilation of a portfolio’s worth of information is automated.

APM: Describe a memorable moment with a customer and what they said about the product.

Brad: One client, Encore Enterprises Inc., is a REIT with a mixed portfolio. Their CFO and COO recently said, “Voyager is the only solution that combines our entire portfolio into one version of the truth. It satisfies all of our vertical market management obligations.” That pretty well sums up what we’re trying to accomplish.

APM: Pick a specific feature of the product and tell me why this feature stands out to you and your own experience with it.

Brad: I’ll pick RENTCafe, our full online leasing and resident services solution, because it encompasses all the mobility, efficiency and client service elements that I’ve discussed so far. Residents see available apartment units, floor plans, apply online- including getting screened- and complete the leasing process, including lease execution and signing up for renters insurance. A resident portal lets residents pay rent, submit maintenance requests and renew their leases. Most notably, social media tools enable reputation management and residential referral programs, and there is a fully functional Facebook property site in which all of this can be done right in Facebook. Of course all of this can be done from a tablet or smartphone. One client said that when marketing point solution vendors tell her about their great new mobile product, she replied, I already have a great mobile product, a great way for people to get on their smartphones and use our services, so I don’t need that. All this adds up to higher occupancy and satisfied residents.

APM: If we talked to your top three customers, how would they describe your product?

Brad: The common thread across any survey of our client base-and we serve organizations of all sizes in the public, private and nonprofit sectors-is that our products help them increase their revenues and NOI, increase efficiency and improve service. One commercial client spoke of using our products to expand into new markets, win contracts and earn industry awards. Another commercial property owner credited us for cutting one-third of the time needed to prepare 10-year cash flow projections for their 200-property portfolio. Per-invoice processing costs dropped by 60% for another client thanks to our automated procure to pay solution. Multifamily property management companies report an average 2-5% revenue increase over market with our revenue management product. These are the outcomes we strive for with our product development and client service efforts.

To Sum It Up!

Yardi Voyager is property management software with several built-in features providing property managers the ability to streamline all their day-to-day tasks. Property managers can access their information from any location, and use features like the online reputation management system to track and manage apartment reviews and comments.

Like this article? Check out other similar articles with information on technology resources on our Property Management Tech Tools Page!

May 12, 2014 | 0 Comments More

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